Returns policy 2024
At Gloucestershire Wildlife Trust, we are deeply committed to the conservation of local wildlife and the preservation of wild places. As such, we have implemented a returns policy that reflects our dedication to these important causes.
Please be aware that with all purchases made through our online shop are final and we do not offer free returns. This policy is in place to ensure that the resources we generate through your generous contributions are directed towards the vital conservation projects we carry out, rather than the costs associated with handling returns.
We understand that there may be instances when you might wish to change your purchase; however, we encourage you to carefully consider your selection before finalising your order.
Our clothing is made to order specifically as a result of your purchase. When a clothing item is returned to us we can only sell it in our in-person shops and at a discounted rate, so less income can go to local wildlife and our essential project work that we carry out to preserve it.
In the rare event that you receive a faulty item, either online or in-store, we want to assure you that your satisfaction is important to us. Should you find that your purchase is defective or not as described, please reach out to us using the details below within 30 days of receiving your order. We will assess the situation and, if deemed applicable, provide a full refund for the faulty goods.
Please be aware that any requests for returns after 30 days of delivery cannot be accepted. Additionally, if you have made a selection mistake, we regret to inform you that we cannot accept items returned due to personal preference or incorrect choices when the error was not attributable to our organisation. We strive to offer clear product descriptions and images to assist you in making informed decisions, and we appreciate your cooperation in helping us uphold our commitment to helping local wildlife.
If you would like to return an item purchased from one of our in-person shops or online shop, please get in touch with our shop team at fundraising@gloucestershirewildlifetrust.co.uk with an image of the product you would like to return, your name, postal address and order number, and they will handle your query within 3-5 working days.
We appreciate your understanding of our returns policy, as it allows us to allocate resources efficiently towards conserving and enhancing wild places for wildlife in Gloucestershire. Thank you for your continued support.